General Terms:
Your Fitness Deals reserves the right to update the rules when necessary, and the updated version will be published on www.YourFitnessDeals.com with immediate effect. If you refuse to accept the policy, you are deemed to have waived the use of the services provided by Your Fitness Deals immediately. All buyers or suppliers are deemed to accept the rules if they are using the services provided by Your Fitness Deals. The supplier would publish their own Return & Refund Policy on the product detail page. Your Fitness Deals policy shall prevail in case of conflict with the supplier's policy.
For after-sales issues, buyers should file a return & refund request within 25 days of the delivery date. If the period of Return & Refund request filed exceeds the maximum allowed time, the supplier reserves the right not to provide any after-sales service.
Before an order is shipped out, the buyer has the right to apply to cancel the order by clicking the "request refund" button in the Your Fitness Deals buyer center, or by contacting Your Fitness Deals customer service to cancel the order. Please note some supplier policies do not accept order cancellations before the order is shipped out. The supplier should agree or reject the cancellation request within 3 business days.
If the supplier cannot fulfill the buyer's order within the order processing time indicated on Your Fitness Deals product page, under the condition, but not limited to no stock or other conditions, the supplier has the right to cancel and refund the order.
If the buyer receives goods damaged or broken and applies for a refund with compelling evidence, and the goods need to be returned, the supplier has the responsibility to offer the buyer a prepaid return label within 3 business days to return damaged/broken goods. The supplier should refund the buyer when the return shows as in transit on the logistic website with the supplier's provided prepaid return label.
Your Fitness Deals shall not require the supplier to accept an after-sale request for "non-defective remorse returns", the supplier has the right to accept or reject the request as his policy shows on the Your Fitness Deals product page. Your Fitness Deals will abide by the supplier's policy under this condition.
If the supplier accepts the after-sale request for the reason of "non-defective remorse returns" and chooses to deduct a "restocking & repacking fee", under Your Fitness Deals policy, the "restocking & repacking fee" in total, shall not exceed 35% of the total order price.
Your Fitness Deals, based on supplier's policy or Your Fitness Deals policy, agree on refund or redelivery between supplier and buyer or others. Supplier must refund not more than 3 business days, or redelivery not more than 5 business days.
Once the buyer submits the after-sales request, the buyer needs to provide evidence (as the clause states below) to the supplier or Your Fitness Deals. If the buyer cannot provide compelling evidence within the order after-sales period policy indicated, the supplier and or Your Fitness Deals has the right to reject the return and refund request.
Whether the evidence is compelling or not will ultimately be determined by Your Fitness Deals.
Under Various Circumstances:
1. Refund Request Timing
The buyer has the right to apply for a full refund for the order that was not shipped out within the stated processing time (subject to the estimated processing time displayed on the order page).
Return & Refund Type
Your Fitness Deals Rules
For Unshipped Orders The Return & Refund request is made after the stated processing time.
Your Fitness Deals will refund the order.
The Return & Refund request is made within the stated processing time.
The supplier has 3 business days to process the request after the buyer submits it.
If the supplier fails to process (accept or reject) the refund request within 3 business days, Your Fitness Deals will refund the order.
Please note: Although the order is still within the stated processing time, any refund request needs to be processed within the time listed above.
For Shipped Orders The Return & Refund request is made after the order has shipped.
The supplier has 10 business days to process the request after the buyer submits it.
If the supplier fails to process (accept or reject) the refund request within 10 business days, Your Fitness Deals will refund the order.
2. Goods Returned in Transit
If the package is sent back to the supplier during transit for any reason, and the buyer applies for a refund, the supplier should refund within 3 business days of the refund request. Under the same cases, if the buyer requests redelivery, the supplier should begin redelivery within 5 business days of the request date.
3. Goods Destroyed in Transit
If the package/goods are destroyed in transit, and buyer has proof from the logistics website such as but not limited to a screenshot from the logistics website that the order was destroyed, the supplier should refund the order within 3 business days of buyer's refund request, or redelivery within 5 business days of the request.
4. Wrong Product Information
If the buyer puts the wrong product information on an order, the buyer should contact the supplier via "Contact Seller" or contact Your Fitness Deals customer service to request the supplier update the order with the correct product information.
Please note the product information correction or order cancellation are not guaranteed.
If the order has already shipped out, it is the buyer's responsibility to contact the logistics company with the correct information.
If the wrong goods have been delivered, the buyer can attempt to send back the product at his/her own expense. If the goods are returned in good condition, the supplier shall refund the order within 3 business days of receiving the goods, as buyer’s refund request, or begin redelivery within 5 business days of receiving the goods. Please note buyer will additionally be charged a redelivery fee.
If the order cannot be corrected or returned, the buyer will bear the losses.
5. Defective Products (package breakage/significantly not as described/missing or wrong goods/quality problems)
If the buyer detects any problem upon receipt (damaged package/significantly not as described/missing or wrong goods or other quality problems), buyer should provide a refund or redelivery request with valid proof (photos/videos of goods received that shows the problem clearly). After the buyer files a request to Your Fitness Deals, the supplier should check the proof and give a response within 3 business days.
If the proof checked by the supplier is not showing the problem clearly and or if the proof checked by Your Fitness Deals is not showing the problem clearly, the proof is invalid, and the supplier/Your Fitness Deals has the right to reject the buyer's refund request.
If the buyer's proof shows a problem clearly after being checked by the supplier/Your Fitness Deals, the proof checking time shall not be more than 3 business days, and if the goods need to be returned to get a refund, the supplier should provide the buyer with a prepaid return label within 3 business days of proof approval, and refund the order when the return shows in transit on the logistics website searched by tracking number buyer uploaded within 3 business days. If the goods needn't be returned, the supplier should refund the order within 3 business days of the refund request.
If proof is valid, and buyer requests redelivery, the supplier should redeliver within 5 business days of proof approval. Please note suppliers have the right to refund orders if the redelivery products are out of stock, or buyers are able to reorder products when the products are restocked.
6. Logistics Issues
6.1 Invalid tracking information
If Your Fitness Deals verifies the tracking number is wrong, and the supplier fails to provide the correct one within 4 business days, Your Fitness Deals will refund the order.
6.2 Untimely Tracking Info Updates
If there is no update of the tracking info for more than 7 business days after the label is created showing on the logistic website, and the buyer applies for a refund, Your Fitness Deals requires that the supplier refund the order within 3 business days since buyer request.
Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
6.3 Too-long of Shipping Period
If the transit time exceeds the estimated delivery time by 10 days or more and the supplier fails to provide any valid tracking updated info, the buyer may apply for a refund. Your Fitness Deals requires supplier refund orders within 3 business days as per buyer request.
Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
7. Other
When encountering holidays, covid-19, abnormal weather, or other abnormal situations, the buyer shall contact us through www.yourfitnessdeals.com/contact-us or contact the supplier through their Your Fitness Deals account with the order "Contact Message" option to solve the goods or logistics issue.
Your Fitness Deals will try its best to assist buyers in these special circumstances in a timely manner. After notifying Your Fitness Deals, buyers should expect a decision from Your Fitness Deals on these types of issues no later than two weeks.
8. Attention
If buyers are unsatisfied with the solution of the order after-sale issues, buyers have the responsibility to open a dispute with Your Fitness Deals to help deal with the after-sale issues.
